This Refund and Cancellation Policy outlines the conditions under which refunds and subscription cancellations are processed for FusionNXT.
1. 24-Hour Refund Window & Feature Availability
Full refund available strictly within 24 hours of purchase. If FusionNXT does not function on your Windows PC, or if any specific feature, framerate unlock, or resolution preset is unavailable on your emulator setup, you may request a 100% full refund within 24 hours of your initial transaction.
To request a refund within the 24-hour window:
- Submit a refund request via our customer portal or email support within 24 hours from the initial purchase confirmation timestamp.
- Provide your registered account email and order transaction identifier.
- Approved refunds are returned to the original payment method within 5 to 7 business days, depending on your bank's processing cycles.
Strict No-Refund Rule After 24 Hours: We are not responsible or liable if any specific feature is unavailable or unsupported on your particular PC hardware or emulator setup. If a feature does not work for your configuration, you must claim your refund within the initial 24 hours. After the 24-hour window has elapsed, no refunds will be granted under any circumstances. Recurring monthly renewals are strictly non-refundable once debited.
2. Subscription Cancellation Policy
FusionNXT is billed on a monthly recurring basis at ₹129 per month. You retain full control over your billing status:
- Cancel at Any Time: Users can cancel their recurring subscription at any time directly through their account settings with zero cancellation fees.
- Stops Future Renewals: Cancellation immediately halts all future automated billing cycles. You will not be charged again unless you choose to reactivate your subscription.
- Continued Access: Your software license and profile access remain active until the current paid subscription period ends.
3. Conditions and Exclusions
Refunds will not be issued under the following circumstances:
- Any refund request submitted after 24 hours from the initial purchase confirmation timestamp.
- Claims regarding feature unavailability, framerate limits, or emulator incompatibilities submitted after the 24-hour window has expired.
- Accounts terminated for violations of our Acceptable Use Policy (including attempts to reverse engineer, crack, or illegally redistribute software binaries).
- Fraudulent chargebacks filed without first contacting customer support.
4. System Upgrades & Hardware Re-binding
If you change PC components or replace your computer during an active paid period, you do not need to purchase another license. Hardware re-binding will be facilitated through our support channels.