Support & Documentation
Need assistance with your subscription, hardware binding, or emulator optimization? Review our guides below or check our upcoming direct support channels.
Support Channels Launching Soon
Our direct ticket portal, live status dashboard, and community channels are currently being integrated. All core self-serve instructions and policies are provided below.
Emulator Setup
Configure MuMu, BlueStacks, MSI, LDPlayer, GameLoop, or Tenstore Connect graphics renderer to DirectX or Vulkan for optimal frametimes.
Hardware Binding
Each subscription binds to 1 PC. Upgraded your hardware? License resets will be handled via your account.
Billing & Refunds
Subscribed at ₹129/mo. Cancel anytime to stop renewal, or request a refund within the initial 24 hours if incompatible.
Quick Troubleshooting Checklist
- 1Enable Virtualization (VT-x / AMD-V): Verify hardware virtualization is enabled in your PC BIOS to unlock maximum emulator CPU throughput.
- 2GPU Driver Optimization: Ensure your graphics drivers (NVIDIA / AMD / Intel) are updated to the latest stable release.
- 3Disable In-Game V-Sync: To achieve genuine 120 / 240 FPS playback, disable vertical sync inside both the emulator and game settings.
- 4Profile Recommendation: For entry-level PCs, switch to the Performance Profile (480p/720p Low Render Preset) to lock in 120 FPS.
Frequently Asked Questions
Q.How does the PC hardware binding work?
Your FusionNXT subscription is bound to your primary computer's hardware profile upon initial software activation to secure your license and prevent unauthorized sharing. If you upgrade your PC components or switch machines, self-serve license unbinding will be available through your customer portal.
Q.Which Android emulators are supported?
FusionNXT is verified for MuMu Player (4, 5, 6 on Android 12 and Android 15), BlueStacks 5 (Android Pie), MSI App Player 5 (Android Pie), LDPlayer (5, 9, 14), GameLoop (32-bit & 64-bit architectures), and Tenstore Android Connect (Beta — all graphics features work fully, though the emulator itself is in active development with upstream keymapping issues).
Q.What are the supported framerates and resolutions for BGMI vs. PUBG Mobile?
FusionNXT provides primary optimization for BGMI, unlocking full 240 FPS and 4K internal resolution. For PUBG Mobile (Global, KR, VN, and TW editions), FusionNXT supports up to 120 FPS with UltraHDR graphics, and up to 4K resolution (capped at 2K when running on GameLoop).
Q.What is the 24-hour refund policy?
If FusionNXT is technically incompatible with your PC or fails to function as described, you are eligible for a full 100% refund within 24 hours of your initial purchase confirmation.
Q.Can I cancel my recurring subscription anytime?
Yes. You can cancel your ₹129/month subscription at any time. When you cancel, all future recurring charges stop immediately, and your software access remains active until the end of your currently paid 30-day billing cycle.
Direct Help Desk Coming Soon
Direct email support and live agent chat will be activated upon official public launch. Review our policies or manage your subscription in the meantime.